FAQ
Do you have a question? Check out the frequently asked questions and answers below!
Is your question not listed? Please contact us.
Coffee Based
Which products do we make at Coffee Based?
We produce various products with the coffee grounds collected by our coffee recycling service. Click here for an overview and more information
How can I contact Coffee Based?
Send us a mail via info@coffeebased.nl or call us at 085 06 085 70. We are available every workday from 9:00 AM to 5:00 PM.
Coffee Recycle Service
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When can I join?
If your organization drinks more than 600 cups of coffee, or 5 kilos of coffee beans per week, the Coffee Recycle Service is for you!
How does the collection service work?
A dedicated coffee grounds collection bin (120 litres) is placed at your location. Your coffee grounds are collected in this bin by your operator or your own facility team.
It doesn’t matter who supplies your coffee or collects your other waste streams—the Coffee Recycle Service works alongside your existing arrangements.
According to an agreed schedule, the collection bin is picked up and exchanged for a clean one by our logistics partner.
partner.
What is done with the coffee grounds?
Together with selected partners, Coffee Based transforms the collected coffee grounds into high-quality new products, such as coffee cups, notebooks and plant pots. If more coffee grounds are collected than can be processed into products, the remaining material is used to generate renewable energy through anaerobic digestion.
How does the store credit work?
Based on the amount of coffee drunk, you will be awarded store credit that can be spent in our webshop. Here you can log in to your account, where your credit is credited every quarter. With this credit you can order coffee products made from the collected coffee grounds.
Do I have to spend my store credit all at once?
Oh, not at all! The value is retained as long as the credit is valid. If you have a credit of €50 and you spend €20, the remaining €30 can be used on a subsequent order.
I want to order a higher amount than my store credit allows, what now?
No problem. The available store credit will be deducted from the total amount. The remaining outstanding amount will then be charged by means of an invoice.
Orders & Shipping
What is the delivery time of my order?
We aim to state the expected delivery time as acurately as possible with the various products. Most products, are shipped within 5 working days.
Returns
You may return your products within 14 days of receiving your order. You do not need to provide a reason, although we always appreciate feedback on how we could improve. Before returning your items, please notify us of your return request via: info@coffeebased.nl.
After notifying us of your return, you may send the products to the following address:
Coffee Based Retouren
Krinkelwinkel 23a
4202 LM Gorinchem
The Netherlands
Once we have received the product in its original condition, we will issue a full refund. Please note that the cost of returning the product is your responsibility and will not be refunded.
Please note: Products purchased with a gift card will generally be refunded in the form of a new gift card or store credit. Gift cards are non-refundable and cannot be redeemed for cash.
Products & Impact
Where are the products made?
All our products are produced locally and with social responsibility.